Shipping policy

Refund & Return Policy

At Noncha Amsterdam, we are committed to delivering premium-quality jewelry that combines comfort and style. We understand that sometimes an item may not be exactly what you expected, so we’ve designed a return process that is simple and stress-free.

⸻

Return Window

We offer a 21-day hassle-free return policy, giving you 21 days from the date of delivery to request a return.

⸻

Return Eligibility

To be eligible for a return, your jewelry must:
• Be in its original condition, unworn and undamaged.
• Include all original components and packaging.

Trying the jewelry on is perfectly fine, but any visible signs of wear, damage, or alteration will make the item non-returnable.

⸻

Engraved & Customized Items

Please note: Engraved or personalized products cannot be returned or exchanged, unless they arrive defective or damaged.

⸻

How to Start a Return

To initiate a return, email us at info@noncha-amsterdam.com before sending the item back.
Returns sent without prior authorization will not be accepted.

⸻

Return Shipping
• The customer is responsible for return shipping costs, unless the return is due to an error on our part or a defective/wrong item.
• Delays caused by customs clearance (which are beyond our control) are not valid reasons for returns.

If your item arrives damaged, defective, or incorrect, we’ll cover the cost of return shipping.

⸻

Refund Process

Once we receive and inspect your return, we’ll notify you of the approval or denial of your refund.
If approved, refunds are processed to your original payment method within 7 business days.
Please note that additional time may be required for your bank or payment provider to complete the transaction.

⸻

Exchanges

If you’d like to exchange your product for a different size or model, please indicate this when you initiate your return.
Exchanges are subject to stock availability.

⸻

Damaged or Defective Items

If you receive a defective or damaged product, contact our customer care team immediately. We’ll provide return instructions and arrange a replacement or full refund.

⸻

Order Cancellations

Due to our quick order processing, we cannot guarantee that cancellations or changes can be made once your order is processed.
Once a shipping confirmation with tracking details is issued, no further changes are possible.
Please contact us as soon as possible ai info@noncha-amsterdam.com, and we’ll do our best to assist.

⸻

Lifetime Warranty

We offer a lifetime guarantee that covers a one-time free repair for manufacturing defects or breakage.
To start the process, send us a photo or video of the damage.
After the first repair or replacement, any future repairs may incur a €50 fee (or the equivalent in your local currency at the time of the request).

Please note: The warranty does not cover extreme user-induced damage, such as deep scratches or intentional breakage.
To redeem your warranty, contact our support team with photos/videos and a brief explanation of the issue.

⸻

Need Help?

For any questions about returns, refunds, or warranty claims, reach out to our customer care team at:
📧 info@noncha-amsterdam.com